Exam complaints

The complaint
Complaints can be submitted regarding:

  1. Legal issues
  2. The basis for examination (questions, assignments etc.)
  3. The exam process
  4. The assessment

The complaint must be in writing and justified. Dissatisfaction with the grade without further justification does not suffice and does not qualify as a justified complaint. Complaints without sufficient justification will be rejected without being handled.

Complaints must include the student’s name, address, student ID number, and course number of the relevant course.

The complaint must be submitted using the student email (sxxxxxx@student.dtu.dk) to the Office for Study Programmes and Student Affairs via email to studenterklager@dtu.dk

Deadline for complaints
Exam complaints must be submitted within two weeks of the announcement of the grade on DTU Inside. For oral examinations, the deadline is two weeks after the examination is held.

If possible, students are encouraged to discuss their exam paper/performance with the course coordinator/examiner before submitting an exam complaint. The two-week submission deadline, however, still applies.

A complaint regarding a part-exam/part-grade may only be submitted after the student has been notified of the final grade/assessment of the course.

Assesment of the complaint
The Office for Study Programmes and Student Affairs forwards the complaint to the examiner and, if relevant, the co-examiner, who submit a statement on the assessment and all of the student’s objections.The assessors’ statement is then forwarded to the student, who has one week to comment on the statement.

A decision on the matter is made by the Office for Study Programmes and Student Affairs on the basis of the assessors’ statement and the student’s comments if any.

The decision
The decision on the matter may be one of the following: 

  1. The complaint is upheld, and the student isoffered  a reassessment (new assessment) by new assessors – however, this type of ruling is not possible  in connection with oral exams
  2. The complaint is upheld, and the student is offered a re-exam (new exam) assessed with new assessors 
  3. The student’s complaint is not upheld.

If the Office for Study Programmes and Student Affairs discovers a fault in the exam, the decision will mainly focus on correcting this. In this case, an assessment of the exam can be carried out by the original assessors.

If the student is offered a reassessment or re-exam, the student has two weeks to accept the offer. The student must be aware that a re-exam and a reassessment may result in a lower grade. It is not possible to complain about the assessment of a re-exam or a reassessment unless the complaint concerns legal issues.

Appeal
If the student’s complaint is not upheld, the student has the possibility of appealing against the decision. The appeal must be filed within two weeks of announcement of the decision. It must be justified in writing and submitted to studenterklager@dtu.dk using the student email address. The decision is made by a board of appeals of 4 members appointed specifically to make a decision on the matter, comprising two external examiners, a lecturer, and a student within the relevant subject area. The decision of the board of appeals may be:

  1. The student is offered a reassessment by new assessors (however, not in connection with oral exams).
  2. The student is offered a re-exam with new assessors.
  3. The student’s appeal is not upheld.
  4. If the Office for Study Programmes and Student Affairs discovers a fault in the exam, the decision will mainly focus n correcting this. In this case, an assessment of the exam can be carried out by the original assessors.

The board of appeals is in no position to lower or higher the student’s grade. The decision of the board of appeals cannot be further appealed with respect to academic issues.

http://www.studieinformation.dtu.dk/english/rules/exam/exam-complaints
23 SEPTEMBER 2019